Let your customer know that urine contains acid which will etch the marble surface.
As for the odor, pet shops and supermarkets carry several products which use enzymes to destroy the odor of urine. Follow the manufacturer’s directions carefully.
Once the odor has been dealt with, it’s time to repair the damage. (You will want to apply the odor destroyer before re-polishing.)
To restore the finish, the marble will have to re-polished using a marble polish. If the area is small and not too severe, recommend the Stonecare PRO Signature ETCH REMOVER and Marble Polishing Compound. If it is a larger area or rougher etching, it will have to be professionally polished.
Article ID: 577
Created: January 20, 2022
Last Updated: January 20, 2022
Author: Pam Freitag
Online URL: https://sr-manual.com/kb/article/here-is-a-question-i-am-asked-quite-frequently-my-dog-is-not-yet-housebroken-and-is-constantly-urinating-on-my-marble-floor-i-ve-found-that-i-can-clean-off-the-urine-without-staining-but-a-dull-area-is-left-afterwards-also-how-can-i-elim-577.html