Q. i have a customer with a scratched travertine entry floor. She sanded out the scratch marks but now has honed/dull lines. She would like to do the repairs herself. Any suggestions. Can she work her way up using higher and higher grit sandpaper?  ... Read More

Q. A cork backed trivet stained the marble. Can it be removed by one of your recommended products or methods?     A. Yes, you will most likely need to use a poultice that you can make, or you can use a stain sponge. Either way, it may take several... Read More

Q. The floor of my shower stall is covered with grouted sliced stones on mesh. The contractor sealed the floor with a "wet-enhancing" sealer about 3 years ago. I've noticed that the lighter stones have become rust-colored. (We have hard water... Read More

Q. I have to do a repair around a jetted tub set in 12" travertine tile landing. All the tiles are set in grout. Is there a way to dissolve the grout & save the tiles? Thanks, Tom--A. Hi Tom, There is a risk factor involved with this task. Of... Read More

Q. How do I create a poultice to remove stains? I know that to remove stains from my granite countertops that I need to make a poultice, but how do I do it?A. Here is how you do it:First, understand what a poultice is. It is simply a chemical or... Read More

Q. We have hairline scratches in our Granite vanity counter top that look like it has just scratched the seal and not the stone. Will Acetone remove the sealer so we can verify, fix and reseal the area? Also what Acetone would be recommended for... Read More

Q. I have used grout with a silicone additive on travertine flooring which is laid over heating. Unfortunately the grout has dried rapidly so I have not been able to wipe it off as I normally would. Please can you recommend a cleaning product or... Read More

Q. Is there a way to repair a quartz (cambria product) burn mark? A. The problem with a burn mark in the Cambria (or any other engineered stone or Solid Surface) is the burn mark is in the resin in the material. That is what burned. Depending... Read More

Q. My cat peed on the carpet, and it soaked thru to the concrete. The advice I've gotten included dousing the area with a water/bleach combination, "Enzyme D" product, or soaking the area with hydrogen peroxide then painting over it with Kilz... Read More

Q. The installer of my granite countertop used a color enhancing and impregnating sealer.  I wish he would have asked if I wanted the deepened color. Is there any way to return the granite to the original color and then reseal with non enhancing... Read More