When a Contractor Should Walk Away from a Project
By Fred Hueston
As a stone restoration expert, I’ve seen just about every kind of situation when it comes to restoring marble, granite, and tile surfaces. Some projects are straightforward—like polishing up a marble countertop or re-grouting a shower. But sometimes, things get complicated. And that got me thinking: when should a contractor refuse a job?
Let’s dive into the red flags every pro—should look for before getting into a stone or tile restoration project.
When a Contractor Should Say “No Thanks”
You might be surprised to learn that sometimes, it’s the alright for you, as the contractor to walk away from a job. Here are a few red flags that tell us pros it might be better to pass:
Unrealistic Expectations
If the customer expects miracles—like turning a floor that’s falling apart into a brand-new showroom finish with one polish—it’s a recipe for disappointment. A good contractor knows their limits and won’t promise what they can’t deliver.
Too Much Damage
Some stone surfaces are too far gone—think extensive cracks, chunks missing, or structural issues that restoration alone can’t fix. In these cases, it might be better to recommend replacement rather than risk making the problem worse.
Sketchy Payment Promises
If a customer balks at signing a contract or refuses to pay a deposit, that’s a big red flag. Contractors rely on fair payment terms to run their business, and a customer who hesitates might never pay the final bill.
Unsafe or Hazardous Conditions
Sometimes, the work environment is unsafe—think mold infestations, unstable structures, or other hazards. No contractor wants to put themselves or their crew at risk.
Bad Gut Feeling (Again!)
Contractors need to trust their instincts. If something feels off—maybe the customer is rude, evasive, or has a reputation for not paying—most pros would rather walk away than risk a headache later.
A successful stone or tile restoration project is a partnership between a knowledgeable, honest contractor and a homeowner who respects the process. And contractors want to work with customers who understand that good work takes time, effort, and fair compensation.
If you pay attention to the red flags—and listen to your gut instincts—you’ll end up with a beautiful result and a lot less stress. And trust me, in the stone restoration world, that’s a win for everyone.
