Q. I have Emerald Pearl in my kitchen and Black galaxy in my bathroom. Both are dull not shiny. When you wipe them with a wet cloth they look GREAT as soon as they dry dull. I want them to look shiny like a sheet of glass How can I do this??? A.... Read More

Q. I cleaned soap scum off a stone tile shower with vinegar and it made white marks and streaks all over the shower walls. I can remove the sealer with cleaner but the white marks are still there. How do I fix it? A. If your shower is marble or... Read More

Q.  I have a new home (1 year old). I chose to have crema marfil marble installed in the master bath. The entire floor and the walk-in shower are crema marfil. Neither the installer or the contractor gave me any warning about care of the stone and... Read More

Q. I have a marble countertop in my bathroom. In a panic I put comet on a stain and took the finish off. How can I get the finish back? Also, I have a few ring marks. How get I get rid of them. Thank you Evelyn A. If the damage to the surface is not... Read More

Q. I have hard water stains on my soapstone countertops. It is an extremely hard and dense green soapstone, not the softer black and white. The rings and cloudy sponge marks are driving me crazy. My fabricator oiled the countertops and said that they... Read More

Q. The shine on our travertine marble has not looked even since it was installed. The installer told us that this was characteristic of the stone. Is this true? A. Your installer is correct. Most travertine contains many holes that are filled with a... Read More

Q. There is a discoloration on my granite from where I suspect Miracle Grow leaked through the planter pot. The granite finish is still perfectly smooth. How do I remove this stain? The stain is the same color as the Miracle Grow. A Miracle Grow... Read More

Q. Our dark granite counters are smooth but porous. No amount of cleaning, polishing, sealing leaves a lustrous, even finish. We have light granite counters in another home that clean and polish with no imperfections. Can they be refinished and... Read More

I have new carpet and it got coffee stains. Please help me guide on how to remove coffee stains from my new carpet ? Read More

Q. I put extremely microwaved hot vinegar and water on my natural stone and let it sit there, thinking it would clean it, but it discolored the stone badly. I imagine the only answer is to replace those tiles. What are your thoughts?    A. The good... Read More