Stain and Etch Removal

Q. We just recently had a white marble installed on our bathroom floor and just noticed the section that is getting no sun from our window (it is being blocked from our tub deck) is yellow. It does have a heating system installed under it. Do you... Read More

Q. We have a stain on our granite top caused by a bag of peaches. The bag leaked and caused a stain in the granite. What do we use to make a mix to remove the stain?  A. The discoloration on your granite may be a stain, or it may be an etch. The... Read More

Q. We installed a marble shower wall, and the contractor used an acid to clean it. We had it professionally repolished, but it keeps getting etched after we take a shower. What’s causing the etching and how do we correct it?   A. If you are... Read More

Q.  Do you have a product that will remove tannin stains from porcelain?   A. Sorry to hear about your stain. Thanks for contacting us. Don't delay your attempts at stain removal at all, because time is of the essence. A tannin stain that... Read More

Q. How do I remove a water spot on my honed travertine table top? Should I use marble polish? A. Water spots are actually something else entirely -- etch damage. Because your top is honed, it would not be wise to attempt to remove the etch... Read More

Q. My grandson spilled juice on my travertine floor. I used an acid-based cleaner in an attempt to remove the discoloration, causing the floor to etch. There is an area about six square feet around that is very dull compared to the surrounding area.... Read More

Q. Hi. I watched your youtube video and need advice. I spilled sea salt hair spray on my marble counter and it left a stain. I believe that it is an oil stain. What kind of poultice should I create to remove the stain? A. Natural stone is porous,... Read More

Q. My porcelain tiles were very slippery (dangerous) when wet and in an attempt to make my tiles slip resistant I used a product that etched the porcelain tile floor to make it more slip resistant when wet. My tile floor is certainly much more slip... Read More

Q. I accidentally left a candle on my wood burner, lit a fire and the wax melted. The candle was on a saucer which collected most of the wax. When I moved the candle and placed it on the hearth, I spilt the wax. After it had cooled down I lifted the... Read More

Q. I have about a quarter size drop of some diluted hair coloring that is on my marble bathroom floor. What type of poultice mixture should I use? A. Before you take the time to create a poultice, try cleaning the stain with acetone and a soft scrub... Read More