Stone & Tile Restoration

What is the best way to remove chewing gum from a flamed granite sidewalk?

Jan 20, 2022 0 0 820 0/5 (0 Vote)

You can remove chewing gum by freezing it. Place ice cubes, or, if available, dry ice on top of the gum. The gum will freeze hard, and can easily be popped off the granite. You can also buy a product at your local janitorial supply called “gum... Read More

What’s the best way to clean grout off a newly installed marble floor without dulling the marble? All grout cleaners seem to contain acid.

Jan 20, 2022 0 0 886 0/5 (0 Vote)

Several excellent grout cleaners are available from your stone care supplier that will not dull polished marble. Try a mild solution of bleach ; use a soft tooth brush to apply the solution to the grout joints and scrub lightly. TIP If the grout is... Read More

Is it safe to use a store-bought cleaner/wax combination on my marble floor?

Jan 20, 2022 0 0 914 0/5 (0 Vote)

I would advise against it. Although these are excellent products for vinyl floors, most of them have a tendency to yellow and darken marble. If you must wax your floor, I would suggest that you contact a stone care supplier and purchase a product... Read More

My technician has told me that after completing the routine maintenance then finishing off with mopping a marble tile floor on a hotel maintenance contract, there are streaks across it when it dries. We have tried several different cleaners, yet I al

Jan 20, 2022 0 0 738 0/5 (0 Vote)

The streaking may be caused by any one of a number of problems. The mop you are using may be dirty. Use a clean string mop and make a point of only using it for the marble floor. Wring the mop out several times as you clean the floor. Are you using... Read More

The white veins in the black marble floor in my customer’s bathroom appear to be crumbling and disintegrating. What’s causing this, and can it be repaired?

Jan 20, 2022 0 0 779 0/5 (0 Vote)

Black marble, especially Negro marquina, is very susceptible to spalling. Spalling is a condition in which the stone flakes off and falls apart. Several factors can cause spalling: excess moisture, choice of setting material and method, the polishing... Read More

My customer wants to know if it is safe to use a vegetable oil-based cleaner on their marble floor. What should I tell them?

Jan 20, 2022 0 0 805 0/5 (0 Vote)

Most of the stone soap products sold by stone care suppliers contain vegetable oil-based soap, and are safe for marble surfaces. However, a good quality pH neutral cleaner, such as Stonecare PRO Signature’s Marble Cleaner is a much better... Read More

My customer has mentioned that when she walks across her marble floor wearing heels, whe can hear a hollow sound under several tiles and wants to know if this is normal, or should she be concerned?

Jan 20, 2022 0 0 911 0/5 (0 Vote)

You should have a professional installer check the installation for soundness. It may have not been installed properly. The hollow sounding tiles is an indication that areas under the tile are not in contact with the setting bed. These hollow areas... Read More

My customer’s marble vanity top continually gets small chips along its edges. What is the best solution?

Jan 20, 2022 0 0 918 0/5 (0 Vote)

You may want to recommend to your customer that having the edges rounded would help prevent further chipping. The edge can be rounded using a course diamond abrasive on a small electric hand machine. You can also put a profile on the edge using a... Read More

The shine on our travertine marble floor has not looked even since it was installed. Many areas have dull spots. The installer told us this was characteristic of the stone, but I’ve noticed that a local hotel has the same travertine, and it loo

Jan 20, 2022 0 0 799 0/5 (0 Vote)

Your installer is correct. Most travertine contains many holes that are filled with a cement filler. The cement filler does not take a shine when polished—hence the dull spots. The floor you observed at the hotel has probably been coated with a... Read More

Here is a question my customer is asking: “We installed a stone floor in my son’s nursery. Because of his allergies, we have been told to clean the floor with a disinfectant. What can we use that will disinfect without ruining the high polish o

Jan 20, 2022 0 0 772 0/5 (0 Vote)

I suggest you contact a local janitorial supply house and tell them you need a disinfectant with a neutral pH. There are several dozen on the market that will do an excellent job. It will be very important to dust mop the floor as much as possible.... Read More

Results 151 - 160 of 319