Care and Maintenance

Q. How do I take wax off a travertine floor? A. You will need to use an alkaline stripper / degreaser. Be careful to follow the instructions on the label. Fred Hueston Chief Technical Director, SurpHaces President, Stone Forensics Read More

Q. What product of yours will enhance and remove yellow urine stains around toilet...without...having a professional come in? A. This is a question we get quite a bit... well, except for the how to enhance urine stains part. By the way, we don't... Read More

Q. Can you polish Mexican pavers? A. No. Mexican pavers typically have a patina applied at the factory. This patina is very thin and any attempt at polishing could remove it. I would recommend if you want it to shine apply a topical coating made for... Read More

Q. How do you wax hone finish travertine floors?  A. We do not recommend waxing travertine floors or any other stone floor for the following reasons: Waxes are topical coatings which are much softer than the stone and will mar and scuff easily.... Read More

Q. Do you have products that will work on concrete? A. Are you a homeowner or a maintenance professional? Are you looking for general cleaning products or something else? We can recommend something specific with more details, but in general, we... Read More

Q. I have already installed and grouted 12x12 granite for my kitchen counter top, BUT how do I polish the edge like the top (or at least close to). It seems to be a secret, I cannot find how to from the net. Please help! Thank you so much! A. This is... Read More

Q. I have a marble countertop in my bathroom. In a panic I put comet on a stain and took the finish off. How can I get the finish back? Also, I have a few ring marks. How get I get rid of them. Thank you Evelyn A. If the damage to the surface is not... Read More

Q. What is the average price for stone restoration?   A. There are so many variables that will factor into the equation that it would be impossible to answer with any blanket statement. Does the surface need to be ground? Honed? Polished? Is it one... Read More

Q. We had travertine tile installed 1 1/2 years ago and I had a hole open up and it is gradually getting bigger and now a 2nd hole has opened up too. Don't know what has caused it? Need to know how to fix it? We had it sealed when it was done...... Read More

Q. Our installer grinded off the top layer of our limestone floor and since then we have repeated powdery residue on limestone despite numerous washings and sealings/impregnatings. Why is this and can this be fixed as I don't want to have white... Read More